Contacting Superspin about your account
Start playingWho you're writing to
This page belongs to Superspin casino itself, not a third party. If you've got a question about your account, a deposit that hasn't landed, or a bonus that isn't behaving as expected, this is the right place to start rather than searching a forum.
Everything on Superspin casino — the games, the bonuses, the withdrawal limits — sits behind the same support desk that answers this inbox.
What we can sort out directly
Our support team handles registration issues, deposit and withdrawal queries, bonus questions, verification requests and technical problems with the site itself. If your withdrawal is being held up by a document we've asked for, that's also handled here rather than by your bank.
- Deposit or withdrawal not showing up as expected
- Bonus terms, wagering progress or a bonus that's been removed
- Identity, address or deposit-proof verification
- Login problems or account access
- Technical faults on desktop or mobile
Email and response times
Write to us at [email protected] and expect a reply within 48 hours. Include the email address on your account, roughly when the issue happened, and any reference number shown on screen — a query without those details usually needs a second email before we can act on it.
Live chat, day and night
Live chat is open 24 hours a day, seven days a week, and it's the quicker route for anything time-sensitive — a stuck deposit, a login you can't get past, a bonus that vanished mid-session. Email suits anything that needs documents attached, such as the ID or proof-of-address checks we sometimes ask for before a first withdrawal.
If a document request holds things up
Withdrawals can require a copy of your ID, a recent utility bill or bank statement, and proof of the payment method used to deposit. If we ask for these and don't receive them within two weeks of your withdrawal request, the request is cancelled and the account is disabled — so it's worth replying to a verification email promptly rather than leaving it.
Taking things further
If a reply hasn't resolved the issue, ask the same agent or email thread to escalate it rather than opening a second ticket — a duplicate ticket usually slows a case down, not speeds it up.
Support around gambling itself
If contacting us is less about a transaction and more about how gambling is affecting you, our team can point you to the account tools available — including self-exclusion for up to 12 months and turning off promotional messages. This site is for players aged 18+ only, and free, confidential support is available at BeGambleAware or through the GamCare National Gambling Helpline on 0808 8020 133 (free, 24/7).
You must be 18 or over (18+) to hold an account with us. Support with gambling is free and confidential at BeGambleAware.org.